FAQ

Simply browse our collections, select the piece you love, choose your size or length, and click "Add to Cart." When you're ready, head to checkout and complete your purchase securely. You'll receive an order confirmation email right away.

Cancellations are accepted within 24 hours of purchase. Please contact us as soon as possible via our contact page if you need to make changes. Once an order has been dispatched we are unable to cancel it.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shopify Gift Cards. All payments are processed securely — we never store your card information.

Please contact us right away. I'm happy to adjust the size when possible. Most necklace and bracelet adjustments require a small materials and labor fee. Buyers are responsible for return shipping costs and shipping for redelivery.

All jewelry comes packaged in a 3.5 x 3.5 x 1 inch kraft gift box — perfect for gifting at no extra charge! If you need special packaging for an occasion, please message us and we'll do our best to accommodate.

Sale pricing is only honored during the active sale period. Orders placed outside of that timeframe will not be price-adjusted regardless of shipping status. If an item's price is later reduced, previous orders will not be refunded or adjusted.

Orders are dispatched within 1–3 business days from New Jersey. Standard US shipping typically takes 3–5 business days after dispatch. You'll receive a tracking number by email as soon as your order ships.

Yes! We offer free standard shipping on all US orders over $75. Orders under $75 have a flat shipping rate calculated at checkout.

Currently we ship within the United States only. We are working on expanding international shipping in the future. Sign up for our newsletter to be notified when international shipping becomes available.

Please double-check your shipping address before placing an order. Contact us immediately if you notice an error. If an item is returned due to an incorrect address, we can reship it but the buyer is responsible for the new shipping costs.

Once your order ships you'll receive a tracking number via email. You can also log into your account at any time to view your order status and tracking information.

Returns and exchanges are accepted within 30 days of delivery. Items must be unworn and in their original condition. Buyers are responsible for return postage costs. If an item is not returned in its original condition, the buyer is responsible for any loss in value.

Contact us through our contact page with your order number and reason for return. We'll guide you through the process and provide return instructions.

We're so sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll make it right with a replacement or full refund — no return shipping required for damaged items.

To keep your jewelry beautiful: avoid water, sweat, perfumes, and lotions. Remove before showering, swimming, or exercising. Store in a dry place, preferably in an airtight bag. Gently wipe gemstones with a soft cloth after wearing.

Use a silver polishing cloth to remove tarnish. Store in an airtight bag or anti-tarnish pouch when not wearing. Avoid exposing sterling silver to household chemicals, chlorine, and saltwater.

Clean gold-filled pieces with mild soap and warm water, then dry thoroughly with a soft cloth. Avoid harsh chemicals and abrasives. Gold-filled jewelry is much more durable than gold-plated and will last for years with proper care.

Yes! Contact us if you need a repair or resize. We're happy to help. A small materials and labor fee may apply depending on the repair needed. Buyer is responsible for shipping to and from us.

Absolutely! I love creating unique custom pieces. Whether it's a specific gemstone, metal, length, color, or a completely original design — reach out through our contact page and I'll be happy to discuss your vision.

Custom orders typically take 5–10 business days to create depending on complexity and material availability. We'll give you an exact timeline when you reach out. Rush orders may be possible for an additional fee.

Yes! Wholesale orders are available upon request. Contact us to discuss pricing, minimum order quantities, and production times. We'd love to work with boutiques and retail shops who share our love for handcrafted jewelry.

Yes! Most of our necklaces come in multiple length options right on the product page. If you need a length that isn't listed, just contact us and we can make it to your exact measurement.