Shop Policies
Delivery
See item details for estimated arrival times. Orders are typically dispatched within 1–3 business days.
Customs & import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
We accept all major payment methods. Your payment information is always secure — we never receive your credit card information directly.
Returns & exchanges
Returns and exchanges are accepted within 30 days of delivery. Items must be unworn and in original condition. Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellations
Cancellations are accepted. Please request a cancellation within 24 hours of purchase.
Frequently asked questions
Yes! I love creating unique, custom pieces that are meaningful to you. If you would like a personalized design — whether it's a specific gemstone, metal, length, or color — please reach out through our contact page, and I'd be happy to discuss your vision.
Each listing includes sizing options, but if you're unsure, feel free to message me! For bracelets, I recommend measuring your wrist snugly and adding about ½ inch (1.25 cm) for comfort. For necklaces, please check the length guide image (if provided) or ask for recommendations based on how you'd like it to fit.
To keep your jewelry beautiful, avoid water, sweat, perfumes, and lotions. Remove before showering, swimming, or exercising. Store in a dry place, preferably in an airtight bag. Gently wipe gemstones and beads with a soft cloth after wearing. Use a polishing cloth for sterling silver. Avoid harsh chemicals and abrasives.
All jewelry comes packaged in a 3.5 x 3.5 x 1 inch kraft gift box — perfect for gifting! If you prefer a different style of packaging or need something special for an occasion, please message me for a custom packaging request.
Wholesale orders are available upon request! If you're interested in carrying my handmade jewelry in your shop or need bulk quantities for an event, please contact me to discuss pricing, minimum order quantities, and production times.
Please double-check your shipping address before placing an order. If an address is incorrect and the item is returned, I can reship to the correct address, but the buyer will be responsible for new shipping costs. Contact me as soon as possible if you notice an error!
Sale pricing is only honored during the active sale period. Orders placed outside of that timeframe will not be price-adjusted, regardless of shipping status.
If you ordered the wrong size or need a different length, please contact me. I'm happy to adjust the size when possible. Most necklace and bracelet adjustments will require a small materials and labor fee. Buyers are responsible for return shipping and shipping for redelivery.
Still have questions? I'm happy to help!
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