Refund policy
Returns & Exchanges
Your satisfaction means everything to us. If you're not completely happy with your purchase, we're here to help.
Returns
Returns are accepted within 30 days of delivery. To be eligible, items must be:
- Unworn and in original condition
- Returned in their original packaging
- Free from damage caused after delivery
Exchanges
We gladly accept exchanges within 30 days of delivery for a different size, length, or style. Please contact us first so we can confirm availability before sending your item back.
How to Start a Return or Exchange
Contact us through our contact page with your order number and reason for return. We'll provide full instructions within 1–2 business days.
Return Shipping
Buyers are responsible for return shipping costs unless the item arrives damaged or incorrect, in which case we will cover the return shipping and send a replacement at no charge.
Custom & Personalized Orders
Custom and personalized pieces are not eligible for return or exchange unless there is a defect in workmanship or the item arrives damaged. If you have any concerns about a custom order, please reach out before placing it — we're always happy to discuss your vision in detail.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3–5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or card provider to post the refund.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos and your order number. We will send a replacement or issue a full refund at no cost to you.
If you have any questions about our return policy, please contact us — we're happy to help!